Privacy Policy And Ts & Cs


Crafty Wrens (“We”) are committed to protecting and respecting your privacy and any data collected from you.

This policy (together with our terms & conditions) and any other documents referred to on it sets out the basis on which any personal data, that has been collected from you, or has been provided to us by yourself, will be processed by us.


• Information that you provide by filling in any of the forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to our services or emails, placing and posting orders or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or by us together with another third party, and if you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfillment of your orders.
• Details of your visits to our site and the specific resources that you access on our site. This may include, but is not limited to your geographical location, your browser and device type, the pages you viewed, the duration of your visit and any search terms you used.


Our website does not use Cookies. If we do start we will update that information here.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing for this purpose. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We may use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.


We may also disclose information to our web designers, accountants or any third parties working for us for the purposes of operating our business and site as efficiently as possible. However the extent of the information will be limited and only for them to perform their duties to us.

We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Crafty Wrens or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Crafty Wrens, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


You have the right to access information we store about you at any point. Please contact us at for any data request.

At any time, you have the right to ask us not to process your personal data for marketing purposes. You may also ask us to amend or delete any data which we may hold of you. You can exercise any of your rights by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third party websites.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. The date of our latest update of this policy is the 24th May 2018.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


We have tried to make our website as easy to use as possible, please email  if you have any problems.

Availability & Prices

We aim to keep the website as up to date as possible, however if an item you have ordered is out-of-stock we will let you know by email as soon as possible.  You have the right to cancel an out-of-stock order and get a refund at any time prior to the item being dispatched.  All prices and charges are shown in UK pounds sterling.  They include any VAT payable but exclude delivery charges. We reserve the right to remove any goods from the website at any time.


We accept payment by PayPal, which is safe and easy to use. You don’t have to be a registered PayPal user to use this service.


Delivery of goods is made once full payment is received through PayPal.  UK deliveries will be made by Royal Mail ‘Signed For’ and International deliveries will be made by Royal Mail ‘Tracked & Signed.’  We are unable to sell goods to customers in North America.  We endeavour to dispatch goods within 5-7 days but we have no liability to you for any delay in the delivery of products ordered.  Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.  Stated prices do not include import duties and taxes to countries outside the UK.


We hope that you are happy with your order, but if for any reason you would like to return an item, please send the item back to us wrapped safely and in a saleable condition and we will refund you as soon as we have received the item.  We shall only refund items returned to us within 28 days of the original dispatch date. If in our absolute discretion an item is not deemed to be in saleable condition, we will not issue a refund.  We are not able to refund your postage costs.

The address for all returns is 22 Oaklands Grove, London, W12 0JA.


By making an order with Crafty Wrens, you are deemed to have accepted our Terms and Conditions.  A contract between us for the purchase of the goods will not be formed until we have approved your payment and the order has been processed and dispatched.  We shall not be liable for incidental or consequential damages or expenses, which includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.

All product details and descriptions on the Crafty Wrens website have been prepared for information purposes only, and are designed to enhance your shopping experience on our website. While we have taken care in preparing our descriptions and believe them to be accurate, it is not a substitute for you reading the product packaging and label prior to use. It is your sole responsibility, prior to purchase, to decide on the suitability, usage and supervision required of (or for) any products purchased from Crafty Wrens.  You should note that products and their contents and descriptions are subject to change without notice. If you do require precise content information you should consult the manufacturer, whose contact details will appear on the packaging or label. Crafty Wrens is therefore unable to accept liability for any incorrect information provided.

Crafty Wrens is unable to accept any liability whatsoever resulting from any harm or loss suffered arising from of any use or misuse of any products purchased via Crafty Wrens.  Applicable manufacturers’ terms and conditions shall apply including warranties for defective goods.

Theses terms and conditions shall be governed by and construed in accordance with English Law.  Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English Courts.


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