Ts & Cs

We have tried to make our website as easy to use as possible, please email victoria@craftywrens.co.uk  if you have any problems.

Availability & Prices

We aim to keep the website as up to date as possible, however if an item you have ordered is out-of-stock we will let you know by email as soon as possible.  You have the right to cancel an out-of-stock order and get a refund at any time prior to the item being dispatched.  All prices and charges are shown in UK pounds sterling.  They include any VAT payable but exclude delivery charges. We reserve the right to remove any goods from the website at any time.


We accept payment by PayPal, which is safe and easy to use. You don’t have to be a registered PayPal user to use this service.


Delivery of goods is made once full payment is received through PayPal.  UK deliveries will be made by Royal Mail ‘Signed For’ and International deliveries will be made by Royal Mail ‘Tracked & Signed.’  We are unable to sell goods to customers in North America.  We endeavour to dispatch goods within 5-7 days but we have no liability to you for any delay in the delivery of products ordered.  Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.  Stated prices do not include import duties and taxes to countries outside the UK.


We hope that you are happy with your order, but if for any reason you would like to return an item, please send the item back to us wrapped safely and in a saleable condition and we will refund you as soon as we have received the item.  We shall only refund items returned to us within 28 days of the original dispatch date. If in our absolute discretion an item is not deemed to be in saleable condition, we will not issue a refund.  We are not able to refund your postage costs.

The address for all returns is 22 Oaklands Grove, London, W12 0JA.


By making an order with Crafty Wrens, you are deemed to have accepted our Terms and Conditions.  A contract between us for the purchase of the goods will not be formed until we have approved your payment and the order has been processed and dispatched.  We shall not be liable for incidental or consequential damages or expenses, which includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.

All product details and descriptions on the Crafty Wrens website have been prepared for information purposes only, and are designed to enhance your shopping experience on our website. While we have taken care in preparing our descriptions and believe them to be accurate, it is not a substitute for you reading the product packaging and label prior to use. It is your sole responsibility, prior to purchase, to decide on the suitability, usage and supervision required of (or for) any products purchased from Crafty Wrens.  You should note that products and their contents and descriptions are subject to change without notice. If you do require precise content information you should consult the manufacturer, whose contact details will appear on the packaging or label. Crafty Wrens is therefore unable to accept liability for any incorrect information provided.

Crafty Wrens is unable to accept any liability whatsoever resulting from any harm or loss suffered arising from of any use or misuse of any products purchased via Crafty Wrens.  Applicable manufacturers’ terms and conditions shall apply including warranties for defective goods.

Theses terms and conditions shall be governed by and construed in accordance with English Law.  Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English Courts.


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